Q&A
Frequently Asked Questions
Q1 : General and Specifications
- 1-1. Where can I get this application ?
- 1-2. Which camcorder can I use with ?
- 1-3. Can I use Bluetooth® headphones with this app ?
- 1-4. The message "Incorrect ID or password." appeared.
- 1-5. I can start CameraAccess plus by putting the device above the camcorder but can't use the app (Android).
- 1-6. Nothing happens after putting iPhone above the camcorder.
- 1-7. After putting the device above the camcorder, the screen flickers until CameraAccess plus starts.
- 1-8. With which device can I use the NFC function?
- 1-9. CameraAccess plus does not start after putting the device above the camcorder.
- 1-10. The message "A problem occurred in the connection with the camcorder. Check the Wi-Fi settings." or "NFC communication failed." appeared.
- 1-11. The app other than CameraAccess plus starts up when I put the device above the camcorder.
- 1-12. After putting the smartphone/tablet above the camcorder, it takes a long time until the connection is established.
- 1-13. I can't connect to the camcorder. (when using Android 5.0 / 5.1 / 6.0)
- 1-14. The screen does not return to the previous screen after full screen preview is used.
- 1-15. After I connect to my camcorder, a message appears on my smartphone/tablet indicating the Wi-Fi is not connected to the Internet.
Q2 : Remote control
- 2-1. My camcorder is not recognized.
- 2-2. Can I use two or more camcorders at the same time ?
- 2-3. Live image is not displayed smoothly.
- 2-4. Live image is not displayed.
- 2-5. How long can I display the live image ?
- 2-6. Why are there three zoom buttons ?
- 2-7. The file saved on the mobile device is divided into some files.
- 2-8. How long can I save the video on the mobile device ?
- 2-9. Can I save the video in the background ?
- 2-10. Connecting in the Monitor while Out mode fails and no image is displayed.
- 2-11. How to check if the Monitor while Out mode is running properly when I am at home?
- 2-12. The setting of the Monitor while Out mode fails and camera ID is not provided.
- 2-13. How much is the data traffic when using the Monitor while Out mode?
