PIXELA CORPORATION [ Japan ] - Create the Vision

MediaBrowser™ 3

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The disc drive cannot be recognized after installing Everio MediaBrowser™ 3D.
If possible, remove the writing software of other company and reinstall Everio MediaBrowser™ 3D.
Everio MediaBrowser™ 3D does not work properly.
Exit Everio MediaBrowser™ 3D and restart the computer.
My camcorder is not recognized by the computer.
Check the following :
  • Have you installed Everio MediaBrowser™ 3D ?
  • Have you turned on the camcorder ?
  • Is the USB cable connected to the computer properly ? If the USB cable is connected properly and is not recognized, connect to another USB port of the computer.
  • Disconnect the USB cable, then restart the computer and reconnect the camcorder with the computer in the correct procedure.
  • Disconnect any USB devices other than the camcorder, keyboard, and mouse.
  • If the camcorder is connected via a USB hub, connect the camcorder directly to the computer.
  • If any resident software is installed, exit and connect the camcorder.
Everio MediaBrowser™ 3D does not fit in the computer screen.
This occurs when screen resolution is below 800x600.
Select resolution above 1024x768 in Screen properties.
What are the supported discs ?
You can write on the following discs.

* Blu-ray disc is not available with some camcorders.
I exited from the resident application by mistake.
You can start up from [Start] menu - [All Programs] - [Startup] - [Device Monitor 3].
The resident application will start automatically after restarting the computer.
When I installed "Everio MediaBrowser™" Ver.1/2/3 after installing the 3D version, the start-up application when connecting the camcorder has been changed.
Take the following procedures if you want to specify the start-up application when connecting the camcorder.
  1. Right-click either of the Camera Monitor or Device Monitor in the Task Tray and terminate it.
    (Check if the icon is not displayed in the Task Tray.)
  2. Right-click either of the Camera Monitor or Device Monitor in the Start Menu and delete the shortcut.
    (Check if the shortcut is not displayed.)
When using MP3 files, the playback and playback time display are not properly operated.
The MP3 file of VBR (Variable Bit Rate) is not supported.
Create a MP3 file of other bit rate type or use the music files after converting to WAV format.
I can't add music files in WAV format.
Only the WAV format of 32Khz/44.1KHz/48KHz stereo and monaural is supported.
Convert to this WAV format before adding as a music file.
What is the "Video bit rate" appeared in the file information ?
It indicates the maximum video bit rate for each mode.
The actual bit rate varies depending on the recorded content and is different from the value displayed on the screen.
The length of the playback time and position of the text in the edited file is different from that I intended.
If you wish to edit these elements frame by frame, check the editing result on the preview screen before exporting.
I cannot play back the video file longer than 15 minutes on YouTube™.
The video file longer than 15 minutes cannot be uploaded due to YouTube™’s specifications.
Shorten the file using [Length] in the [Edit Movies].
Always select the picture quality other than [Direct] when uploading. You may not be able to play back the file when selecting [Direct].
I cannot play back AVCHD discs created by Everio MediaBrowser™ 3D.
To play back an AVCHD disc, you need a compliant DVD player.
Check if your player supports AVCHD standard.
Use "Everio MediaBrowser™ 3D Player" when playing back on a computer.
Be careful not to insert an AVCHD disc to a non-compliant player.
It may cause a malfunction.
The aspect ratio of the AVCHD disc is not properly reproduced.
If the disc contains SD quality (4:3) videos, the appropriate aspect ratio may not be reproduced depending on the player.
It is recommended to create a DVD-Video if appropriate aspect ratio is not reproduced on other players.
I can’t upload to YouTube™ / Facebook®.
Upload the converted files from YouTube™ / Facebook® Web site directly after converting files to .wmv format from [Share] button.
If you installed security software, the connection between Everio MediaBrowser™ 3D and the Web site may be blocked. Allow Everio MediaBrowser™ 3D to access to the internet in this case.
Contact the security software maker for how to allow specified software to access to the Internet.
* Please find the latest product information and download information. [Disclaimer regarding YouTube™ / Facebook® upload functions]
- When using YouTube™ / Facebook® upload function, the number of videos uploaded per hour may be restricted by their specifications.
- We do not guarantee full operations for future modifications of the YouTube™ / Facebook® specifications.
- We do not guarantee full operations on every environment.
I can't export to iTunes®.
"iTunes®" and QuickTime® is required for exporting.
You can download "iTunes®" and "QuickTime®" from the Web site of Apple Inc.
* Refer to Product News and "Download".
* Some camcorders do not support this function.
The destination to backing up the files is full.
Return to Step 1 and specify the new destination in the Preferences.
The list of the files in the Browser screen is not updated even after replacing the memory cards.
If you replaced the memory card after the files are displayed on the Browser screen, it will take a long time to read the information of the replaced card.
Be careful not to replace the cards while Everio MediaBrowser™ 3D is working on the files.
Can I install "Everio MediaBrowser™ 3" and Everio MediaBrowser™ 3D to one computer and use both of them ?
Yes, you can. However, when connecting your Everio with a USB cable, either of the software will start automatically.
To change the software, delete the shortcut as follows :
  1. Select "Device Monitor 3" or "Device Monitor 3D" from the [Start up] of [All programs] in the [Start] menu.
  2. Depending on the software to start, follow the procedures below :
    - To start "Everio MediaBrowser™ 3" : right-click [Device Monitor 3D] and select [Delete].
    - To start Everio MediaBrowser™ 3D : right-click [Device Monitor 3] and select [Delete].
  3. * The above configuration will be applied after restarting the Windows.
When I was viewing 3D still image files, the volume was reduced after changing the screen from the full screen to window size display.
You can solve this problem by applying the update.
Updater Download
The audio is disconnected with the files converted to WMV format and the files uploaded to YouTube™ or Facebook®.
You can solve this problem by applying the update.
Updater Download
Though I saved the edited file in still image editing, I can’t find it in the Library.
You can solve this problem by applying the update.
Updater Download
Though I connected an external hard disk that stores the files backed up directly from the camcorder, I can’t find it in the Source Panel.
You can solve this problem by applying the update.
Updater Download
The file conversion fails when I export video files to upload to a video sharing site.
This problem occurs when your Windows® Media Player version is old.
Download the latest Windows® Media Player and install it to your computer.
"PixelaTemporaryFiles" folder has been created and there are files in it while I am unaware.
"PixelaTemporaryFiles" is a temporary folder which is created in the destination when exporting to iTunes®.
This folder is usually deleted automatically upon the completion of exporting. Delete the folder manually if it remains after exiting the software.
I want to delete Everio MediaBrowser™ 3D from my computer.
Follow the procedure below to delete(uninstall) the software :

Windows® XP Users
  1. Click the [Start] menu on the Desktop screen.
  2. Click [Control Panel].
  3. Double-click [Add or Remove Programs].
  4. Select "Everio MediaBrowser 3D" and click [Remove].
  5. Follow the instructions displayed on the window to uninstall.
Windows® 7/Windows® Vista Users
  1. Click the Start menu on the Desktop screen.
  2. Click [Control Panel].
  3. Double-click [Uninstall a program].
  4. Select "Everio MediaBrowser 3D" and click [Remove].
  5. Follow the instructions displayed on the window to uninstall.
When I uploaded a 3D video file to YouTube™ , the file is handed as a 2D video.
Due to the function of YouTube™ Web site, the 3D information defined by Everio MediaBrowser™ 3D becomes invalid.
Configure the uploaded file in the YouTube™ Web site as follows;
  1. Access to the YouTube™ Web site .
  2. Click your account name and select [Video manager].
    * If your account name is not displayed, Click [Sign in] and log onto YouTube™ beforehand.
  3. Select the video file displayed in "Uploads" and click [Edit].
  4. Enable the button [Saved]. Click the category or select the title and press the [Ctrl] key on the keyboard.
    * You don't have to change the configurations.
  5. Click the button when the it becomes [Save chages].
I don't want to let MPEG-4 MVC video files converted when creating a Blu-ray disc.
MPEG-4 MVC video files are always converted to match the format of BD players.
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