PIXELA CORPORATION User Support Center

Contact the following numbers for inquiries and questions about software and mobile application.

USA and Canada

+1-800-458-4029 (toll-free)
Language : English

Europe (UK, Germany, France And Spain)

+800-1532-4865(toll-free)
Language : English

Other Countries in Europe

+44-1489-250-012(not toll-free)
Language : English

Asia (Philippines)

+63-2-438-0090
Language : English

E-mail

Address : pixelasupport@teamhgs.com
e-mail inquiries are available only in English.

Please include the following information when sending an e-mail.

  1. Camcorder name/model.
  2. Operating system (e.g. Windows 8/10).
  3. Computer's processor or mobile device model.
    Customers using Windows computers
    How to check your processor :
    Press the [Windows] key and [Pause] key at the same time.
    OR
    Right-click on the [My Computer] or [Computer] on the Desktop then choose [Properties].
  4. Issue or problem you are having with the software.
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