Q&A
Frequently Asked Questions
Q1 : Install
- 1-1. What's the certification code ?
- 1-2. Where can I acquire the certification code ?
- 1-3. A message regarding the compatibility of the program appears.
- 1-4. When I try to install "VideoBrowser Ver.1" after installing "Transfer Utility Ver.1", error message appears and I can't install it.
Q2 : Start
- 2-1. I can't start "VideoBrowser Ver.1".
- 2-2. "VideoBrowser Ver.1" does not work properly.
- 2-3. I don't want to display "Before using VideoBrowser Ver.1" window that appears every time when starting the "VideoBrowser Ver.1".
Q3 : Import and save file
- 3-1. Can I import video files that were recorded with other Canon camcorders released before ?
- 3-2. My camcorder is not recognized by the computer.
- 3-3. Importing stops halfway.
- 3-4. It takes a long time to import video from the camcorder to the computer.
- 3-5. I brought the video files that could be used with "ImageMixer™ 3 SE" from another computer but "VideoBrowser Ver.1" does not import them.
- 3-6. ! (Cannot find this file) appears.
- 3-7. I want to save the video file which have been imported to the computer to an external hard disk.
- 3-8. I want to import a video file which have been saved after converting the file format.
- 3-9. When I　inserted a SD Memory Card to a card reader, "VideoBrowser Ver.1" does not recognize the card while the computer recognize it.
- 3-10. I want to change the destination to save imported video files.
- 3-11. I want to know the destination of the video files imported from the camcorder.
Q4 : File deletion
- 4-1. I want delete the thumbnails in the Library.
- 4-2. When I click the delete button on the upper right of the screen, the original file is also deleted.
Q5 : Movie Edit
- 5-1. Playback is not performed smoothly on the preview screen.
- 5-2. It takes a long time to export edited file.
- 5-3. The edited file size becomes larger than the original.
- 5-4. Is the picture quality after editing changed from the original ?
- 5-5. The noise is heard when playing back the edited file.
- 5-6. The message "Error has occurred during exporting. This operation is canceled." appears when exporting the edited file after adding text to videos.
Q6 : Disc creation
- 6-1. Drives are not detected.
- 6-2. I can't add files in STEP 1.
- 6-3. It takes a long time to write a disc.
- 6-4. I can't write on an 8 cm disc.
- 6-5. I can't write on a disc.
- 6-6. The message "Not enough disk space for the workspace." appears.
- 6-7. Disc writing fails when using a rewritable disc that I erased the existing data.
- 6-8. Disc title and scene names are not fully displayed.
- 6-9. Writing a disc containing videos recorded in MXP mode takes longer time.
- 6-10. I want check the files size when writing video files on a disc.
- 6-11. Disc is not played back smoothly.
- 6-12. I want write a file with large volume on a disc.
- 6-13. I can't play back a disc with "VideoBrowser Ver.1".
Q7 : File sharing/forwarding
- 7-1. I can't transfer a file exported for iTunes® to my iPod®.
- 7-2. I have installed the iTunes® but I can't convert a file for iTunes®.
- 7-3. I can't upload to YouTube™.
- 7-4. The file name displayed on the YouTube™ Web site gets garbled.
- 7-5. I want to erase the YouTube™ account information saved in "VideoBrowser Ver.1".
- 7-6. When I use edited video files for uploading to YouTube™ or converting to the format for video sharing Web site, I cannot finish the operation since the progress bar stops.
