PIXELA CORPORATION User Support Center

Contact the following numbers for inquiries and questions about software and mobile application.

USA and Canada

+1-800-458-4029 (toll-free)
Language : English

Europe (UK, Germany, France And Spain)

+800-1532-4865(toll-free)
Language : English, French *

* We discontinued the telephone support in French on 1 July 2018.

Other Countries in Europe

+44-1489-250-012(not toll-free)
Language : English, French *

* We discontinued the telephone support in French on 1 July 2018.

Asia (Philippines)

+63-2-438-0090
Language : English

China *

400-120-8603(toll-free)
Language : Chinese

* We consolidated China support in Asian bases on 1 July 2018. Please contact the following number from China.

Asia (Philippines) +63-2-438-0090
Language : English

E-mail

Address : pixelasupport@teamhgs.com
Supported language: English,French,Chinese *

* We discontinued the E-mail support in French and Chinese on 1 July 2018.

Please include the following information when sending an e-mail.

  1. Camcorder name/model.
  2. Operating system (e.g. Windows 10/Mac OS X v10.9/iOS 7.1/Android 4.4).
  3. Computer's processor or mobile device model.
    Customers using Windows computers
    How to check your processor :
    Press the [Windows] key and [Pause] key at the same time.
    OR
    Right-click on the [My Computer] or [Computer] on the Desktop then choose [Properties].
  4. Issue or problem you are having with the software.
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