PIXELA CORPORATION User Support Center
Contact the following numbers for inquiries and questions about software and mobile application.
USA and Canada
+1-800-458-4029 (toll-free)
Language : English
Europe (UK, Germany, France And Spain)
+800-1532-4865(toll-free)
Language : English, French *
* We discontinued the telephone support in French on 1 July 2018.
Other Countries in Europe
+44-1489-250-012(not toll-free)
Language : English, French *
* We discontinued the telephone support in French on 1 July 2018.
Asia (Philippines)
+63-2-438-0090
Language : English
China *
400-120-8603（toll-free）
Language : Chinese
* We consolidated China support in Asian bases on 1 July 2018. Please contact the following number from China.
Asia (Philippines) +63-2-438-0090
Language : English
Address : pixelasupport@teamhgs.com
Supported language: English,French,Chinese *
* We discontinued the E-mail support in French and Chinese on 1 July 2018.
Please include the following information when sending an e-mail.
- Camcorder name/model.
- Operating system (e.g. Windows 10/Mac OS X v10.9/iOS 7.1/Android 4.4).
- Computer's processor or mobile device model.
Customers using Windows computers
How to check your processor :
Press the [Windows] key and [Pause] key at the same time.
OR
Right-click on the [My Computer] or [Computer] on the Desktop then choose [Properties]. - Issue or problem you are having with the software.
